Malaysia has emerged as one of the preferred destination for outsourcing. Backed by world class infrastructure and supportive government bodies, Malaysia outsourcing industry has seen drastic growth with influx of global outsourcing giants.

Malaysia maintained it's rank as one of top three outsourcing country in 2019 (according to GSLI 2019, A.T. Kearney). Despite intense competition as economies have developed in other countries, Malaysia has held the same position since attractiveness of outsourcing being measured by A.T Kearney in 2004.

VPO Services is having operation office in Malaysia in view of stability in talent source, business environment and infrastructure. Comparing to India and China, Malaysia speak neutral accent English which ease global business support especially for call center operation. Malaysian's talent in English play an important role in providing world class voice service yet relatively low in operating expenses.